Return & Refund Policy

Last updated: September 2026

We want you to be completely satisfied with your SwappaMart purchase. If you are not happy with your order, please review the policy below.

Return Window

You may initiate a return within 30 days of the date of delivery of your order. Returns requested after 30 days of delivery will not be accepted.

Condition Requirements

To be eligible for a return, items must be:

In their original, unused condition
In original packaging with all included accessories, components, and documentation
Free from damage caused by the customer

Non-Returnable Items

The following items cannot be returned:

Items that have been assembled, used, or show signs of use (unless defective upon arrival)
Clearance or final-sale items (marked as such at time of purchase)
Custom or personalized orders
Gift cards

How to Initiate a Return

Email support@swappamart.com with your order number and the reason for your return within the 30-day window
Our support team will respond within 1–2 business days with a Return Authorization (RA) number and return shipping instructions
Pack the item securely in its original packaging, including all accessories and documentation
Ship the item back using the method specified in the return instructions. Do not return items without an RA number — unauthorized returns may not be processed

Return Shipping Costs

Defective or incorrect items: SwappaMart covers return shipping costs in full. We provide a prepaid return shipping label at no cost to you.
Customer remorse or change of mind: The customer is responsible for return shipping costs.
Heavy freight items (over 150 lbs): Contact us for freight return arrangements — costs vary by item and location.

Restocking Fees

There are NO restocking fees charged on any eligible returned items ($0.00 restocking fee).

Return Shipping Address

All authorized returns must be shipped to our US facility:

SwappaMart Returns Department
2902 West State Road 60
Plant City, FL 33567
United States

Refund Processing

Once we receive and inspect the returned item, we will process your refund within 5–7 business days. The refund will be issued to the original payment method. Please allow an additional 3–10 business days for the credit to appear on your statement, depending on your bank or card issuer.

Damaged or Defective Products

If your product arrives damaged or defective, please contact us at support@swappamart.com within 48 hours of receipt, including:

Your order number
Clear photographs showing the damage or defect
A description of the issue

We will arrange a replacement shipment or issue a full refund at no charge to you.

Exchanges

We do not process direct exchanges. If you wish to exchange an item, please initiate a return for the original item (subject to return eligibility) and place a new order for the replacement item.

Contact Us

For questions regarding returns or refunds, our customer support team is available:

Email: support@swappamart.com
Phone: +1-337-907-3404
Hours: Monday – Friday, 9:00 AM – 6:00 PM Eastern Time
Address: 2902 West State Road 60, Plant City, FL 33567, United States

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